Privacy Policy
Last updated: 26 January 2025
Windscreen Repair Sydney is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information We Collect
We collect personal information that you provide to us when using our services. This may include:
- Name and contact details (phone number, email address)
- Vehicle information (make, model, registration number)
- Service location and address
- Insurance policy details (if applicable)
- Payment information
- Communication records between you and our team
How We Use Your Information
We use your personal information to:
- Provide windscreen repair and replacement services
- Process quotes and bookings
- Communicate with you about your service
- Process insurance claims on your behalf
- Send appointment reminders and follow-ups
- Improve our services and customer experience
- Comply with legal obligations
Information Sharing
We may share your information with third parties only when necessary to provide our services. This includes:
- Insurance companies (to process claims with your consent)
- Glass suppliers and manufacturers
- Payment processors
- Government authorities (when required by law)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our security measures include secure data storage, access controls, and encrypted communications.
Cookies and Website Analytics
Our website may use cookies and analytics tools to improve your browsing experience and understand how visitors use our site. You can manage cookie preferences through your browser settings.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
Retention of Information
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Service records may be kept for warranty purposes and to meet legal obligations.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:
- Phone: 0458 274 129
- Email: [email protected]
- Business Name: Windscreen Repair Sydney
- Location: Sydney, NSW, Australia
Questions About Your Privacy?
Our team is here to help. Contact us if you have any concerns about how we handle your information.